Senior Field Service Engineer

The Customer Support Business Group focuses on enabling customers with premier support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers’ installed base performance and deliver service and lifecycle solutions for critical equipment and processes.

Impact

As a Field Service Engineer, you will ensure operational excellence of complex semiconductor equipment, collaborating with teams to deliver solutions and directly contributing to customer success.

Responsibilities

• Provide on-site repair, maintenance, and installation/start-up services for Lam’s electro-mechanical and electronic systems
• Analyze, troubleshoot, and solve problems to component level to minimize downtime
• Maintain product knowledge through training and certification
• Perform field modifications and updates, maintaining coordination records
• Serve as subject matter expert, delivering exceptional customer satisfaction
• Partner with customers at management and engineer levels, leading improvement programs
• Provide technical instruction and mentoring to junior engineers

Qualifications

• Bachelor’s degree in Electronics/Engineering + 8+ years experience (or Master’s + 6+ years)
• Experience installing/maintaining semiconductor capital equipment
• Proficiency in electrical/mechanical schematics and cleanroom operations
• Ability to travel frequently domestically/internationally
• Flexibility for varied shifts, overtime, and on-call duties

Preferred Skills

• Microsoft Office proficiency
• Strong English communication skills
• Analytical and problem-solving abilities

Lam Research is an equal opportunity employer committed to diversity and inclusion. We offer hybrid work models combining on-site collaboration with remote flexibility.

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