Field Service Engineer

Full-time
Austin
Immediate start

Qualifications and Requirements

Educational Qualifications

• Electrical Engineering
• Mechanical Engineering
• Mechatronics
• Electronics

Technical Skills

• Strong understanding of mechanical, electrical, and/or electronic systems
• Troubleshooting and diagnostic skills
• Familiarity with technical drawings and schematics

Soft Skills

• Excellent communication and interpersonal skills
• Customer service orientation
• Problem-solving mindset
• Ability to work independently and manage time effectively
• Flexibility for travel and on-call work

Experience

• Hands-on experience in technical support, maintenance, or field installations
• Experience in the semiconductor industry but not mandatory

Responsibilities and Duties

Installation and Commissioning

• Install new equipment or systems at customer sites
• Configure and calibrate machinery to meet performance standards
• Perform initial tests and ensure successful handover to the client

Maintenance and Repairs

• Perform scheduled preventive maintenance
• Diagnose faults and carry out repairs or replacements
• Keep equipment running efficiently and reduce downtime

Documentation and Reporting

• Maintain service logs and complete service reports
• Document technical issues, solutions, and parts used
• Report findings to the service or engineering team

Customer Relationship Management

• Act as the face of the company to customers
• Ensure high levels of customer satisfaction
• Explain technical issues clearly and professionally

Compliance and Safety

• Follow safety regulations and company policies
• Ensure equipment complies with industry standards and local regulations
• Execute risk assessments when required

Travel and Scheduling

• Travel frequently to customer sites, sometimes on short notice
• Work flexible hours for urgent repairs or service

Why You’ll Love Working With Us:

• A secure and modern workplace with challenging tasks and a high degree of personal responsibility
• Thorough onboarding and support from competent and motivated colleagues
• Comprehensive technical training in Austria and career development opportunities in the US
• Health insurance benefits
• Paid time off and company holidays
• Annual performance incentive bonus

About Our Company

mechatronic systemtechnik gmbh headquartered in Fürnitz, is a globally leading high-tech company specializing in the development and production of special-purpose machinery for the semiconductor industry and is part of the Accuron Group based in Singapore.

Application: Bewerben Sie sich über den "Jetzt bewerben"-Button.