Commercial Operations Manager (m/f/x)
ISG Personalmanagement GmbHKI-Zusammenfassung
Our client is an internationally growing manufacturing company with a clear focus on excellent products and the highest quality standards, currently seeking a Commercial Operations Manager in Vienna.
The Role
You will establish, coordinate, and centralize our core commercial processes making the commercial organization more efficient, more data-driven, and more scalable. Reporting to the CCO, you lead a small team and act as the strategic-operational link between Sales and its partner functions (Finance, Product, Regulatory, Marketing, SCM).
This is not a back-office support role. You represent Commercial in the Leadership Team and own the operational infrastructure.
You will establish, coordinate, and centralize our core commercial processes making the commercial organization more efficient, more data-driven, and more scalable. Reporting to the CCO, you lead a small team and act as the strategic-operational link between Sales and its partner functions (Finance, Product, Regulatory, Marketing, SCM).
This is not a back-office support role. You represent Commercial in the Leadership Team and own the operational infrastructure.
What you will do:
- Own and evolve our CRM (Salesforce) architecture, data quality, dashboards, user adoption
- Build and maintain KPI frameworks and commercial dashboards that drive decisions, not just reporting
- Standardize distributor lifecycle processes end-to-end: selection, onboarding, performance reviews, off-boarding, and transitions to direct sales
- Centralize and govern global commercial contract templates
- Consolidate forecasting across markets and channels
- Track commercial headcount and OPEX against plan
- Manage the cadence and content of key commercial meetings
- Representing the commercial function in the Leadership Team
What you bring:
Our client offers you a key role, short decision-making processes and a competitive monthly gross salary starting at € 4.500,-.
- Several years of proven experience in commercial/sales operations with a focus on partner and channel management not just direct sales models
- Strong background in commercial reporting, performance tracking, and KPI management, with the ability to turn data into actionable business insights
- Hands-on CRM proficiency (Salesforce preferred) including configuration, analytics, and driving adoption across teams
- Demonstrated leadership and people management skills - you build high-performing small teams and drive cross-functional collaboration
- Industry experience in medical technology, life sciences, or diagnostics
- Excellent command of English
- Based in or willing to relocate to Vienna
If you are interested in this challenging position we are looking forward to receiving your comprehensive application for ref.no. 110 230 preferably through our ISG-Karriereportal or via email.