Client System Engineering - Automation Engineer

Join Lam as an IT Engineer, where you'll be at the forefront of designing, analyzing, and implementing applications and systems that form the foundation of our infrastructure. As a crucial member of our IT team, you'll contribute your technical assistance and guidance to projects for various systems and infrastructures. Acting as a technical liaison, you'll address complex business problems with automated systems solutions. Your expertise will be instrumental in driving Lam's commitment to innovation and efficiency.

What you'll do

• Design and deliver self‑healing automation that proactively detects common failure conditions, automatically remediates known issues, and prevents incident recurrence
• Architect and operate one‑click resolution workflows that standardize recovery actions and significantly reduce dependency on manual intervention
• Design, implement, and maintain DevOps‑based automation for software packaging, deployment, and lifecycle management across corporate client endpoints
• Build and own CI/CD pipelines to ensure automation is versioned, tested, secure, and deployed reliably at scale
• Create and maintain robust scripts, tooling, and automation frameworks to eliminate manual operational effort and reduce MTTR
• Integrate automation and remediation logic with endpoint management, monitoring, and alerting platforms to enable event‑driven remediation
• Analyze incident trends and operational pain points to identify and prioritize high‑impact self‑healing use cases
• Partner with Client Services, Security, and other operations teams to align automation outcomes with reliability and risk objectives
• Continuously improve automation coverage, effectiveness, and resilience through metrics, operational feedback, and iterative enhancement
• Document automation solutions, remediation logic, and operational runbooks to support consistent adoption and long‑term maintainability

Who we're looking for

• Minimum of 8 years of related experience with a Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
• Strong hands‑on experience with scripting and automation (e.g., PowerShell, Python, Bash)
• Experience supporting or automating enterprise client/endpoint environments (Windows and/or macOS)
• Hands‑on experience with DevOps concepts, CI/CD pipelines, and systems or infrastructure automation
• Proven ability to design reliable, maintainable automation in complex enterprise environments
• Solid understanding of system dependencies, integrations, and operational workflows

Preferred Qualifications

• Experience with endpoint management platforms (e.g., Microsoft Intune)
• Experience with Digital Employee Experience (DEX) solutions (e.g., Nexthink)
• Experience implementing self‑healing, monitoring‑driven, or alert‑driven automation
• Familiarity with enterprise security controls and secure automation practices
• Experience working in large, globally distributed IT or operations organizations

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