Field Service Engineer 4

The Customer Support Business Group focuses on enabling customers with premier support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers' installed base performance and deliver service and lifecycle solutions for critical equipment and processes.

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
• Analyze, troubleshoot, conduct diagnostics, isolate issues, and solve problems across a broad range of Lam products to minimize downtime.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Perform field modifications and updates, maintaining records and reports.
• Serve as a subject matter expert, representing Lam to customers, delivering exceptional satisfaction.
• Partner with customer management and engineer levels, run meetings, measure trust, and lead improvement programs.
• Provide technical instruction, leadership, and mentoring for junior engineers.
• Coach and delegate to ensure project completion on time.

Who we're looking for

Minimum Qualifications:

• Bachelor's degree in Electronics, Engineering, or related field and 8+ years of experience; or Master's degree with 6+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment.
• Frequently position oneself to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred qualifications

• Proficiency in basic computer skills and familiarity with Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Solid analytical, problem solving, and decision-making skills.

Our commitment

Lam Research is an equal opportunity employer committed to non-discrimination in employment policies. Lam offers a variety of work location models based on role needs.