Site Quality Lead

This is an on-site (resident) role. The Site Quality Lead owns site quality execution and reporting accuracy, leads problem solving and corrective action effectiveness validation, and drives cross-functional alignment to improve quality performance and customer satisfaction.

The impact you'll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

Key Responsibilities

• Ensure the accuracy and completeness of quality reporting (e.g., detailed problem descriptions, SAP damage code selection, customer impact level).
• Execute site quality objectives and track progress against defined targets.
• Build and apply expertise in problem statement creation, root cause analysis, and corrective action effectiveness validation (e.g., 5-Why, Ishikawa/Fishbone).
• Analyze quality data to identify trends and patterns and drive required improvements.
• Assess site performance against customer expectations and drive gap-closure actions.
• Partner with the site team and relevant stakeholders to resolve high-priority customer concerns and improve Lam's quality performance.
• Communicate changes in customer impact to the Factory and ensure in-progress 8D documentation is updated accordingly.
• Drive process improvements and share best-known methods (BKMs) to improve results.
• Utilize Lam escalation processes to address business process non-compliance.

Preferred qualifications

• Education: Bachelor's or Master's degree required.
• Experience (meet one of the following): 4+ years in the semiconductor industry or 4+ years in quality management; or 10+ years in quality-related roles outside the semiconductor industry.
• Tools/Skills: Proficient in data analysis and reporting tools such as Excel, Power BI (PBI), and/or SQN (or equivalent quality/data systems).
• Personal Attributes: Able to work independently, perform well under pressure, strong communication skills, and fluent in English.
• Travel: Willing and able to support short-term domestic and international business travel.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.