TW Engineer - FS II
Lam Research AGKI-Zusammenfassung
TW Engineer - FS II
The group you'll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you'll make
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.
In this role, you will directly contribute to operational excellence of Lam's complex semiconductor equipment.
What you'll do
- Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
- Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime.
- Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
- Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
- Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
- Troubleshoot and create customer response action plans to support customer needs.
- Transparently discuss opportunities and challenges with customer to increase trust.
- Provide technical instruction and mentoring for more junior engineers.
Who we're looking for
Minimum Qualifications:
- Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience.
- Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Able to work in a clean room environment while wearing personal protective safety equipment.
- Frequently position oneself to perform job tasks for extended periods.
- Able to travel frequently, domestically and internationally, based on customer needs.
Preferred qualifications
- Proficiency in basic computer skills and familiarity with Microsoft Office Suite.
- Communication skills, both written and verbal, in English.
- Foundational analytical and problem-solving skills.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. Lam Research is an equal opportunity employer.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine on-site collaboration with remote flexibility.