Business Operations Program Manager
Lam Research AGKI-Zusammenfassung
Join Lam as a Business Operations Analyst focused on Workmanship Quality, where you'll spearhead process improvement initiatives. With your systems knowledge and business process acumen, you expertly collect and analyze data, evaluate processes, develop metrics, and identify root causes with data-driven indicators for future improvements. Organizing cross-functional project teams, you communicate team progress and survey best practices, showcasing your commitment to operational excellence at Lam.
In this role, you will serve as the program integrator and execution driver for Lam's Workmanship Quality initiatives, directly supporting CSBG's vision of delivering predictable performance, strong execution discipline, and customer confidence across the installed base. Your impact will be realized through improved cross‑functional alignment, clearly defined ownership, and consistent governance across regions and teams.
What you'll do
- Own and evolve the end‑to‑end Workmanship Quality (WQ) operating model, from issue intake and logging through governance and closure
- Define clear interim and future‑state processes to ensure continuity during system‑of‑record transitions
- Lead the interim system‑of‑record model and partner cross‑functionally to align and finalize the future system‑of‑record decision
- Establish clear accountability models, governance cadence, and escalation paths focused on systemic improvement
- Define and sustain outcome‑based KPIs measuring timeliness, effectiveness, recurrence, and severity
- Analyze WQ trends to identify systemic gaps and deliver executive‑ready insights
Who we're looking for
- Minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience
Preferred qualifications
- Experience in field operations, quality programs, or non‑conformance management
- Demonstrated ability to lead cross‑functional programs spanning multiple organizations
- Experience supporting system‑of‑record transitions
- Strong background in program governance and milestone tracking
- Proven capability to define accountability frameworks across distributed teams
- Experience establishing outcome‑based KPIs
- Strong executive communication skills
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine on-site collaboration with remote flexibility ('On-site Flex' or 'Virtual Flex').
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