Customer Service Coordinator

Our client, very successful multinational company, global leader in Machinery Manufacturing and one of the most desirable employer, is looking for a dedicated and proactive

Customer Service Coordinator (Sofia/Bulgaria)

The Customer Service Coordinator plays a pivotal role in ensuring exceptional customer service experiences. This position involves managing inquiries, complaints, and overall customer support activities. The ideal candidate will serve as a liaison between customers and internal departments, contributing to customer satisfaction and loyalty.

Responsibilities:

Creating quotation for the customer (SAP)

Proactive/systematic follow up on quotations to get the business (Phone, Email, Salesforce)

Sales Order Entry and sales order confirmation to the customer (SAP)

Sales order backlog monitoring and expediting according to delivery promise (SAP, Power BI)

Communicating with internal stakeholders (Global Quotation Support, Global Order Operations, Operative purchasing, Trade compliance, Logistics, etc.) with Salesforce Customer Workflow Tool via Tickets (Salesforce)

Material extensions (Salesforce)

Sales order expediting (Salesforce)

Sales order cancellation/change (Salesforce, SAP)

Handling the return process (Salesforce, SAP)

Handling the claim process (Salesforce, SAP)

Creating and sending invoices to the customer (SAP)

Handling of consignment agreements (Consignment fill ups and invoices, SAP)

Meeting KPI requirements set by management (i.e. orders received, net sales, quotation response time, quotation hit rate, late sales order backlog percentage)

Working closely together with local experts from the Market Area (Sales) and product specialists to meet and exceed customer expectations

Qualifications:

Education/Training: Bachelor's degree preferred

Experience:

3+ years in customer relationship management

Experience in SAP and CRM tools mandatory

Skills:

• Keeping customer in focus all time and being enthusiastic/motivated to speak with the customer in order to support them
• Strong communication skills
• Balancing sales focused customer communication and company rules
• Experience with SAP
• Experience with Salesforce (welcomed)
• Computer skills are essential
• Team player
• Ability to work in a multi-cultural and multi-language company
• Must be able to set priorities and finish tasks in time
• Bulgarian language as native, fluent English speaker (B1/B2)
• Experience with different Logistic Service Provider (DHL, DSV etc) welcomed
• Knowing basics about customs clearance beneficial

Travel:

Up to 10% travel may be required based on site account managers' schedules.

What our client offer:

• Unique Workplace
• Growth and Innovation: Access to a dynamic environment that encourages growth and fosters innovative thinking
• Combined Strengths: Offering a unique opportunity for development and success
• Respectful Culture: An environment that values and respects individuals' contributions, nurturing a collaborative and supportive workplace
• Global Opportunities: Enjoy the benefits and opportunities available within a large, global company setting
• Professional Development: Opportunities for continuous learning and development, fostering personal and professional growth
• Positive Working Environment: Collaborate with a team of professionals in a positive and enriching work atmosphere

Would you like to be part of a team that values your skills, encourages your growth, and provides a platform for you to contribute to shared success?

If yes, then it is you we are looking for. We are looking forward to receiving your comprehensive application for ref.no. 106,949 preferably through our ISG career portal or via email office@adria-isg.eu